Ontario College Certificate Customer Service Fundamentals - Insurance

This insurance customer service program begins with an overview of business and insurance customer service (theory and practice) with a focus on distribution systems, you'll learn everything you need to work in a customer service role in an insurance brokerage, agency or direct insurance writer's office. This program is a great first step to more qualifications and you’ll walk away with diverse skills needed for the modern and dynamic business world.

Customer Service Fundamentals - Insurance is a one-year Ontario College Certificate program. This program is specifically designed to give students an overview of business and insurance theory and practice with a focus on customer service and distribution systems.

Why take this insurance customer service program?

Gain a thorough introduction to the insurance industry
Become job-ready in one of the most stable industries in as little as one year
Participate in excellent networking opportunities with the close-knit southwestern Ontario insurance community
Benefit from unique mentoring opportunities with industry professionals
Take part in many on- and off-campus events including: Meet the Industry Night, Risk Management Case Competition, Broker Convention, Risk Management Convention and career preparedness activities

When you graduate, you’ll be eligible to write your Registered Insurance Brokers of Ontario (RIBO) or OTL licensing exams. You may also be able to obtain the General Insurance Essentials Certificate from the Insurance Institute of Canada.

Graduates of this program may also continue their studies by transferring into the second year of Fanshawe College's two-year Business - Insurance Ontario College Diploma program.

Available in a traditional in-class format with September admission.

Career Information

Graduates of Fanshawe’s Customer Service Fundamentals - Insurance program are prepared to enter the fast-paced property and casualty insurance industry in a customer service capacity. Graduates are suited to a variety of entry-level clerical and customer service positions with insurance companies, insurance agency offices, brokerages, direct insurance writer companies and call centres.

Did you know Fanshawe consistently ranks high in graduate employment rates among large colleges in Ontario?

Here are some examples of career opportunities for graduates of Fanshawe’s Customer Service Fundamentals - Insurance program:

Commercial Insurance Advisor

Help customers find insurance solutions that meet their needs, ensuring customer satisfaction and offering advice to assist them in making informed decisions.

Underwriting Assistant

Assists underwriters in processing renewals and endorsements while handling straightforward inquiries from brokers, applying underwriting strategies in accordance with company guidelines and personal underwriting authorities.

Field Claims Representative

Evaluates and analyzes the information gathered, insurance wording and damages to determine what is covered in each situation, as well as evaluates the potential liability of the insured and third parties by consulting with experts.

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Tuition fee

Apply by

Start date

Sep 2025

Sep 2027

Duration

Campus

Mode of study

Fees and deadlines depend on the selected options. Fees and currency conversion are approximate.

Offer response

4 - 12 weeks after your application is submitted