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Privacy Policy

Introduction

1.1 We are committed to safeguarding the privacy of our users. This policy is designed to ensure that we safely handle your personal data in accordance with relevant regulations and legislation such as Data Protection Act 1998 and EU General Data Protection Regulations 2018 (the “Data Protection Regulations”).

1.2 This policy applies in those cases where we act as a data controller for the personal data of our website visitors and service users. This means those cases where we can decide the purposes and method of processing your personal data.

1.3 By using our website, you are agreeing to the terms of this policy.

1.4 These privacy rules explain what data we may collect from you, what we will do with that data and explains how you can limit the publication of your information and how you can choose whether or not you would like to receive direct marketing communications.

1.5 In this policy, "we", "us" and "our" refer to Edvoy Limited. Further details about us can be found below, in section 9 of this Privacy Policy.

1.6 We reserve the right to update and make changes to this Privacy Policy from time to time. You should check back regularly to ensure that you are up to date with any changes to this policy. Any changes posted will have effect from the date of such posting.

2. How we use your personal data

2.1 In this Section 2 we set out:

  • (a) the general categories of personal data that we may process;
  • (b) the purposes for which we may process personal data; and
  • (c) the legal basis of the processing in each case.

2.2 We may obtain personal data from you:

  • (a) when you register with us on our website;
  • (b) by talking to our counselors or experts;
  • (c) which you give to us over the phone or by email or by text messages.

2.3 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your website or service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is either your specific consent or where we are not legally required to ask for consent, we may process this data for our legitimate interests, namely monitoring and improving our website and services.

We may process your account data ("account data"). The account data may include your name, surname, date of birth, marital status, family details, home address, email address, mobile phone number, your qualification, your passport details, financial data such as bank account, payment details, card details, and your website user ID and password. We may also receive from you photographs, and copies or photocopies of educational documents. The account data may be processed for the purposes of providing our services to you, operating our website, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. Specific services which may be the subject of your account data include using such data:

  • (a) to interact with colleges and universities on your behalf regarding application, enrollment, accommodation and other matters related to higher education such as applying for visa, making travel arrangements and accommodation;
  • to process your application for admission;
  • to suggest and guide you to seats of higher education;
  • to assist you with the process of your higher education;
  • to keep you updated on the latest in the field of education; and
  • to notify you of news and events.

The legal basis for this processing is either your specific consent or where we are not legally required to ask for consent, we may process this data for our legitimate interests, namely providing services requested and monitoring and improving our website and services.

2.5 We may process information relating to transactions, including purchases of goods and services that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying goods or services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

2.6 We may process any of your personal data identified in this policy where necessary for administrative purposes including in the exercise or defence of legal claims. The legal basis for this processing is our legitimate interests, namely for administrative record keeping, processing transactions and maintaining business records or for the protection and assertion of our legal rights.

2.7 If you supply any other person's personal data to us, you must do so only if you have the authority of such person to do so and you must comply with any obligations imposed upon you under the Data Protection Regulations.

The following table shows what personal information we may collect from you (although this table is subject to change):

Data Type
Details of Data Collected
Personal Identity data
  • Name
  • Passport (Front & last page)
  • Nationality
  • Date of Birth
  • Gender
  • tCountry & City of Residence
  • Student signature as per passport - IEC Authorisation Form
Contact data
  • Email Address
  • Mobile Number
Academic Qualification(Profile data)
  • 10th Certificate & Mark sheet
  • 11th Mark sheet
  • 12th Certificate & Mark sheet or Diploma Certificate
  • English Proficiency Test (IELTS/ TOEFL/PTE)
  • Degree Certificate - Course Completion or Provisional Certificate
  • Degree - Consolidated Mark Sheet or all Semester Mark Sheets
Work Experience (Profile data)
  • Experience Certificate (2-year minimum for MBA)
  • Employer Name
  • Job Title
  • Country
  • City
  • Total Experience (From & To dates)
  • Job Description
Letter of Recommendation (Personal Reference data)
  • Referee Name
  • Referee Email
  • Referee Contact Number
  • Referee Contact Address
  • Above information collected on letter pad and stamp
Other Documents
  • Personal Statement to be written by student
  • Update CV (Curriculum Vitae)
Technical data
internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website
Usage data
information about how you use our website, products and services

The following table shows how we use information about you:

Purpose/Activity
Type of data
Lawful basis for processing including basis of legitimate interest
To register you as a new customer
  • (a) Identity
  • (b) Contact
Performance of a contract with you
To provide your data to your chosen educational establishment.
  • (a) Identity
  • (b) Contact
  • (a) Performance of a contract with you
  • (b) Necessary for our legitimate interests (to keep our records updated and to ensure payment of our services)
To process and deliver your order including:
  • (a) Manage payments, fees and charges
  • (b) Collect and recover money owed to us
  • (a) Identity
  • (b) Contact
  • (c) Financial
  • (d) Transaction
  • (e) Marketing and Communications
  • (a) Performance of a contract with you
  • (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
  • (a) Notifying you about changes to our terms or privacy policy
  • (b) Asking you to leave a review or take a survey
  • (a) Identity
  • (b) Contact
  • (c) Profile
  • (e) Marketing and Communications
  • (a) Performance of a contract with you
  • Necessary to comply with a legal obligation
  • (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  • (a) Identity
  • (b) Contact
  • (c) Technical
  • (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
  • (b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectivenessof the advertising we serve to you
  • (a) Identity
  • (b) Contact
  • Profile
  • Usage
  • Marketing and Communications
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To deliver relevant website content and advertisements to you and measure or understand the effectivenessof the advertising we serve to you
  • (a) Identity
  • (b) Contact
  • (c) Profile
  • (d) Usage
  • (e) Marketing and Communications
  • (f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
  • (a) Identity
  • (d) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
  • (a) Identity
  • (b) Contact
  • (c) Technical
  • (d) Usage
  • (e) Profile
Necessary for our legitimate interests (to develop our products/services and grow our business)

3. Providing your personal data to others

3.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our holding company and its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. We use the services of an associated company, IEC Abroad Limited, to provide administration and processing services. IEC Abroad Limited process your data on our behalf under the terms of a GDPR compliant Data Processing Agreement.

3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or to exercise or defend legal claims.

3.3 We may pass your personal information to credit reference agencies or other agencies that provide services to verify your identity or for any other checks or searches required by legislation or our regulators relating to money laundering. These agencies may keep a record of any search that they do.

3.4 If you carry out financial transactions through our website, these services will be handled by our payment services providers. We share transaction data with our payment services providers to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

3.5 We may outsource or contract the provision of IT services to third parties. If we do, those third parties may hold and process your personal data. In these circumstances, we will require that the IT supplier only processes your personal data for us, as directed by us, and in accordance with the Data Protection Regulations.

3.6 If we sell all or part of our business, we may pass your personal data to the purchaser. In these circumstances, we will require the purchaser to contact you after completion of the sale to inform you of the identity of the purchaser.

3.7 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your legal interests or the legal interests of another person.

4. International transfers of your personal data

4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

4.2 We may transfer your data to our associated company IEC Abroad Limited for processing purposes (see clause 3.1). Such processing may occur in countries outside of the EU. In such a case, you will remain protected under the GDPR regulations as you will be protected by the Data Processing Agreement between Edvoy and IEC which contains EU Model Clauses approved by the European Union (EU) data protection authorities.

4.3 We may also use Amazon Web Services (AWS) to host personal data information. Again, if AWS servers are based outside the EU, you will remain protected under the GDPR regulations as you will be protected by the Data Processing Agreement put in place by AWS which contains EU Model Clauses approved by the European Union (EU) data protection authorities. For more information on AWS data processing, see: https://aws.amazon.com/blogs/security/aws-gdpr-data-processing-addendum/

4.4 Except as described above, or where such transfer is made with your consent, or is required in order to fulfil the terms of any services requested from us, we will not transfer any of your personal data to any country outside the EEA unless such transfer is to an organisation which provides adequate safeguards in compliance with the Data Protection Regulations.

4.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

5. Retaining and deleting personal data

5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2 Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose. This means that unless there is a good reason to do so we won't keep your personal data more than 6 years after our business relationship has ended.

5.3 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your legal interests or the legal interests of another person.

Amendments

6.1 We may update this policy from time to time by publishing a new version on our website.

6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3 We may notify you of changes to this policy by email or through the private messaging system on our website.

7. Your rights

7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2 Your principal rights under data protection law are:

  • (a) the right to access;
  • (b) the right to rectification;
  • (c) the right to erasure;
  • (d) the right to restrict processing;
  • (e) the right to object to processing;
  • (f) the right to data portability;
  • (g) the right to complain to a supervisory authority; and
  • (h) the right to withdraw consent.

7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data, as described below (clause 7.13).

7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10 To the extent that the legal basis for our processing of your personal data is:

  • (a) consent; or
  • (b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13 You may request that we provide you with any personal information we hold about you. Provision of this information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

8. Cookies

8.1 Our website uses cookies. For further details, please see our Cookies Policy at www.edvoy.com/cookies.

Our details

9.1 This website is owned and operated by Edvoy Limited.

9.2 Our registered office address is 9 Portland Street, Manchester M1 3BE, England and our company registration number is 12152939.

9.3 You can contact us:

  • (a) by post, to the postal address given above; or
  • (b) by email, at info@edvoy.com.
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