Much of our research under this theme relates to the management of social housing and focuses on social landlord operational functions such as housing allocations, rent collection and the management of anti-social behaviour. It also relates to our interests in the measurement of housing management performance, including via tenant satisfaction assessment. Tenancy sustainment, another area of interest, sits close to the boundary between housing management and homelessness. Our work under the ‘housing governance’ heading has focused, in particular, on stock transfer and the broader restructuring of social housing. The ‘housing policy’ heading encompasses more wide ranging projects such as our contribution to the Westminster Government’s ‘Evaluation of English Housing Policy Since 1975’ (published 2005) and a recently completed evaluation of impacts attributable to Glasgow Housing Association’s 2003-2010 £1 billion housing investment course. Another strand has involved studies on government schemes to minimise mortgage repossessions.