Certificate of Achievement Automotive Technology: Automotive Management

The Automotive Management certificate option prepares students for employment as an automotive service advisor or entry-level supervisory role. Through courses focusing on the management of personnel, customer service, information technology, and business logistics, students learn how to manage and serve customers' needs at service and repair facilities. Core topics include basic maintenance and service, broad understanding, customer service, automotive dealer and small business management, accessing information specific to the automotive industry, and managing automotive fleets. Graduates are employed as entry-level supervisors, service advisors/writers, or are self-employed. Cognitive ability and critical thinking skills are recommended for those entering the program.