At Edvoy, we’re dedicated to maintaining excellence by upholding the highest standards of quality across every stage of our operations. In line with our mission, we recently launched Edge Academy – a comprehensive self-paced learning platform, designed to build expertise on various study-abroad topics.
With an increasing number of students choosing to study abroad, there’s an urgent need for quality agent guidance. The constantly evolving global politics, university requirements, and visa policies pose significant challenges for agents to stay informed.
In the UK, initiatives like the Agent Quality Framework (AQF) set high standards in international student recruitment. Edvoy plays an active role in these efforts – our Director of Operations, Riccardo Lanza, is a member of the AQF Agency Group, which includes industry bodies such as BUILA, the British Council, and UKCISA.
To ensure every student receives expert guidance, every Edvoy counsellor has completed the British Council Education Agent Training Programme, and all agents serving the UK as a destination are also required to do so.
With Edge Academy and our commitment towards compliance and quality, we empower our agents and teams to upskill and deliver exceptional guidance to their students. This benefits not only the agent but also builds trust among students and institutions alike.
Edge Academy helps train agents with the best practices in compliance, counselling and more. The content is consistently updated and maintained to ensure timely information.
Let’s first understand the key challenges that agents are facing today:
- Lack of comprehensive information
- Ever-evolving policies across the globe
- Ethical concerns
- Lack of trust between students, agents and institutions
Here’s how the Academy addresses these concerns:
- A one-stop knowledge hub: The Academy is a knowledge hub that empowers agents with specialised courses. These include anything from university-specific requirements to visa policies of various countries.
- Consistently updated and easily accessible: The Academy is designed to provide agents with a streamlined, efficient, and engaging resource for accessing information and learning materials. Academy offers controlled content availability tailored to different user types, ensuring timely and valuable content is easily accessible.
- Training on best practices and ethical conduct: The content also emphasises the code of conduct for agents, how to build trust with institutions and students, and helps agents maintain ethical standards all through.
- Certification to strengthen credibility: The Academy offers its agents certifications on completing the courses, reinforcing trust and motivation with students and institutions.
What topics does the Academy cover?
- Effective student counselling tips
- Universities and their requirements
- UKVI processes and fund applications
- Visa and immigration processes
- Attaining British Council certification
Along with this, agents also get access to tutorials on how to use Edge (our all-in-one platform for student recruitment), making it a seamless experience for the entire team. Upcoming courses will explore topics such as Compliance, GDPR, and visa policies for France, Germany and the like.
So far, we’ve seen more than 12,000 users benefitting from Academy and it’s only going to get bigger. As the platform is rapidly expanding, we remain committed to fostering trust, building integrity and ensuring high standards in every stage of the student journey.
